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FAQs

FAQs

wooden shuttersBelow are some of the typical questions that we get asked.  If your question isn’t covered please get in touch.

Do you sell ready made blinds or shutters?

No all of our shutters and blinds are custom-made specifically to our customers’ requirements.

How much does the installation service cost?

Our professional installation service is included in the price.

Can I fit the blinds or shutters myself?

No we do not supply shutters or blinds for other people to install.  This is because our professional team of fitters are expert at fitting our blinds and shutters.  The installation process needs to be completed by a fully trained professional to ensure a perfect fit and to meet safety requirements.

Do you sell blinds or shutters for unusual shaped windows?

Yes all of our blinds and shutters are custom-made so we can fit almost any shape of window.

Why should I choose Janela instead of a large national blinds company?

We are an independent Welsh company and we take pride in our excellent reputation. Many of our customers are referred to us via personal recommendation as customer care and satisfaction is at the heart of our business. None of our team are paid on commission so we do not use ‘hard sell’ techniques and there is no danger of the staff trying to sell blinds or shutters that will earn them more commission.

Can I view your products at your showroom?

Our showroom is not currently ready to receive customers and so all consultations at this time are done at the customer’s home or business premises, but we aim to open our new showroom during 2015.